Upgrading UCCX 7.x to v8.x – Reference Links

As you read from my initial post, it sure was a bumpy ride to get to a working Call Center using Cisco Unified Contact Center Express v8.5 SU2. For the same reason I’ll be sharing my project documentation, software BUGS and steps taken to upgrade UCCX v7.x (physical) to v8.5 (VM). For now, here are some useful UCCX links that I used to prepare my documentation and as a guide to make this upgrade project a success!

Reference materials:

1. Virtualization for Unified CCX

• http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX

2. Migrating to Unified CCX Release 8.5(1) from Physical to Virtual Server

• http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Migrating_to_Unified_CCX_Release_8.5.281.29_from_Physical_to_Virtual_Server

3. UC Virtualizaion Downloads:

• http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_%28including_OVA/OVF_Templates%29#Cisco_Unified_Contact_Center_Express

4. Upgrading to Unified CCX 8.5(1)

• http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851_ug.pdf

5. Upgrading Software:

• http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851osag.pdf

6. PUT Installer:

• http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=282988762&release=8.5%281%29&rellifecycle=&relind=AVAILABLE&reltype=latest

7. Answer File Generator

• http://www.cisco.com/web/cuc_afg/index.html

8. UCCX OVA Templates:

• http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=283733053&release=2.1&rellifecycle=&relind=AVAILABLE&reltype=latest